Policies & Procedures

Guest satisfaction is our priority. We guarantee our hair services with the usage of professional at products purchased from Bella Salon & Spa. Should any problems arise, please notify us within one (1) week of service date. We will gladly correct any concerns as refunds will not be given.

In the unfortunate event that a guest arrives 15 mins or later for a salon appointment, please be aware that we cannot guarantee your services will be performed that day.*

Please be aware after two (2) “no show” appointments we require a 50% non-refundable deposit by credit card at the time of the next appointment request.

We require a 24-hour cancellation for all salon & spa appointments. Three (3) or more cancellations less than our 24 hour policy, may be subject to a non-refundable 50% charge.

Specialty services and packages must be reserved with a credit card and require a 24-hour cancellation notice. Cancellations less than 24 hours may be subject to a non-refundable 50% charge.

Salon & Spa products, (excluding Cosmetics and Skin Care) may be returned within 14 days of purchase for a retail credit. No cash refunds are given on gift certificates or retail purchases.*

Spa guests should plan to arrive 15 minutes before a spa appointment start time to compete a health form to avoid a reduction in service time or the need to reschedule.

Due to liability, safety and comfort of to our guests, minor children (18 years and under) are not permitted in the spa area or treatment rooms. The only exception would be if the minor guest is scheduled for a salon or spa service with the paperwork filled out by the guardian or parent.

Bella Salon & Spa Service Providers pricing are based on a performance-based level system. Service prices vary according to level system experience.

Service animals are required to wear a vest, ID tag, or specific harness.

All service prices are subject to additional charges at the discretion of the service provider.

We accept Visa, Mastercard, American Express, Discover, Cash or local personal checks. Please be aware we have a $30 return check fee.

Prices do not reflect gratuities. We apologize for any inconvenience but tips cannot be added to credit cards.

Most spa services require the removal of all jewelry and some clothing. Bella will not be responsble for lost or damaged items. Lockers are available for storage.

Live streaming of our employees and/or services are against our company standards policy without permission.

Please be aware during the COVID pandemic, we are securing all NEW guest appointments with a credit card deposit which is non-refundable. If your appointment is rescheduled within 24 hours, it will be applied to a future appointment.